Refund policy
Refund & Return Policy
We take immense pride in the quality of our hand-crafted wooden products. Because wood is a natural material, please read our return guidelines carefully:
1. 14-Day Return Window
You have 14 days from the date you receive your item to request a return if you change your mind. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
You have 14 days from the date you receive your item to request a return if you change your mind. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Return Shipping Costs
If you are returning an item due to a change of heart, you will be responsible for paying your own shipping costs to return the item to us. We recommend using a trackable courier service like The Courier Guy, as we cannot guarantee that we will receive your returned item.
If you are returning an item due to a change of heart, you will be responsible for paying your own shipping costs to return the item to us. We recommend using a trackable courier service like The Courier Guy, as we cannot guarantee that we will receive your returned item.
3. Natural Wood Disclaimer & Care Liability (Crucial)
Wood is a living, natural product. It breathes, expands, and contracts based on climate, moisture, and usage.
Wood is a living, natural product. It breathes, expands, and contracts based on climate, moisture, and usage.
- Warping, Cracking, and Splitting: We do not offer refunds, replacements, or store credit for cutting boards or coasters that warp, crack, or split due to improper care.
- Prohibited Care: Placing any of our wooden products into a dishwasher, submerging them in water for long periods, exposing them to direct heat/sunlight, or failing to regularly oil them will void all return and refund rights.
4. Custom and Bespoke Orders
Custom-made, engraved, or personalized cutting boards are strictly non-refundable and cannot be exchanged unless they arrive with a clear manufacturing defect or transit damage.
Custom-made, engraved, or personalized cutting boards are strictly non-refundable and cannot be exchanged unless they arrive with a clear manufacturing defect or transit damage.
5. Damages and Transit Issues
Please inspect your order immediately upon receipt. If an item arrives damaged or broken from transit, contact us within 48 hours at Henco@harveyswoodworx.co.za with photos of the damaged item and the packaging, and we will arrange a replacement or full refund at no cost to you.
Please inspect your order immediately upon receipt. If an item arrives damaged or broken from transit, contact us within 48 hours at Henco@harveyswoodworx.co.za with photos of the damaged item and the packaging, and we will arrange a replacement or full refund at no cost to you.